Shipping policy

Free tracked shipping on every board

Every Horror Serving Board order ships free with full tracking — no code needed. Free shipping applies automatically to all orders of $60 or more (every board and every set qualifies). Orders under $60 — for example an accessory bought on its own — ship for a flat $6.95. Prices shown include taxes.

Where we ship

We currently ship to the United States (all 50 states). If you're outside the US, email us before ordering and we'll let you know when your country opens up.

Processing time

Our current batch is finished and in stock — there's no made-to-order wait. Orders are packed and handed to the carrier within 2–5 business days (Monday–Friday, excluding US holidays).

Delivery estimates

Once dispatched, US orders typically arrive in 5–8 business days. Add the processing time above for the total time from order to doorstep. These are estimates, not guarantees — carrier delays and peak-season volume (especially in October and December) can add a few days. If your order hasn't arrived within the estimate, email us and we'll chase it for you.

Tracking

A tracking number is emailed to you as soon as the carrier accepts the parcel — usually within 24 hours of dispatch. Tracking can take 1–3 days to show its first scan. You can also check any order on our Track Your Order page.

Multiple-board sets

Boards in a 2- or 3-board set may ship in separate parcels so nothing waits on anything else. Each parcel gets its own tracking number, and the free headrest-cover gift ships with your first parcel.

Address changes

Need to change your shipping address? Email support@thehorrorboard.com with your order number as soon as possible. We can update the address until the order is handed to the carrier.

Lost or damaged in transit

If tracking stops updating for more than 10 days, or your order arrives damaged, email us a photo (for damage) with your order number. We'll send a free replacement or a full refund — your choice.

Questions? support@thehorrorboard.com